Item No Longer Needed or Wrong Item Ordered
If you no longer need the product you purchased or have ordered the wrong item, you have 30 days to return the order. Once the item was been returned, a refund will be issued to the credit card on file. Refunds may take 3-5 business days.
Wrong Item Sent
If you received the wrong item, you have 14 days after delivery to notify us of the issue. We will send return shipping instructions for the item received in error and re-ship the original order.
Damaged or Defective Items
If you received a damaged or defective item, you have 7 days after delivery to notify us of the issue. We will re-ship your order after review of the issue. Please be sure to keep the item in question as we may request the damaged or defective item to be sent back.
Water Source, LLC
1899 Cottage St
Ashland, OH 44805